GIFT CARD

Placed an order and would like an easy return or exchange? Visit our automatic Returns Centre for all the details you'll need. 

• All orders are dispatched within 1 working day
• You have 45 days to return your item.
• Return the address label provided at your nearest post office or arrange for collection to delivery address stated below.
• When exchanging, we will refund the delivery cost up to $15 Internationally and $10 Domestic.

Any problems? Please contact us at info@oxcloth.com.au

How to Return your item(s)

Just return your unworn item(s) in a resaleable condition, in the original packaging, within 45 days of delivery. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursement after this period. To complete your return, we require a receipt or proof of purchase and matching invoice to be included in your parcel when you send it back.

Using the return label given to you, please go to your local post office and arrange postage to the stated address in the item's original packaging. The cost of returning the item will be returned to you in conjunction with our Refund Policy Terms.

You can insure the parcel for its RRP but that is up to your own discretion. Please note, we will not issue refunds on parcels that are lost and it is under the sender's discretion to ensure the parcel arrives back to us safely.

If you have any problems with your order or want to make a return, please contact us at info@oxcloth.com.au

No reason is needed to be given a refund or exchange. 

Shipping

Please return your items to:

Oxcloth Australia

23 Alarah Boulevard

Cranbourne West

VICTORIA 3977

AUSTRALIA

We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels. 

Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.

Late or Lost Deliveries

If you believe the carrier has lost your parcel please contact us at info@oxcloth.com and we will look to resolve the issue as quickly as possible.

We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address. 

We suggest checking with neighbours or colleagues when applicable. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments. 

If you’ve done all of this and you still have not received your refund, please contact us at info@oxcloth.com.au 

AUSTRALIA

• Australia Post Standart Shipping (2-8 Working Days)
• Australia Post Express Shipping (1-4 Working Days)

NEW ZELAND

• Australia Post Standart Shipping (6-12Working days) 
• Australia Post Express Shipping (3-6 working days) 

INTERNATIONAL

• Free International Tracked Delivery (2-4 Working Days) 
• DHL Tracked Express Shipping (1-2 working days)

 

Postal or customs charges

We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable. 

Pre-Orders

All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.

Exchanges (if applicable)

We will happily exchange any unsuitable items, providing they are unworn and in a resalable condition, returned in the original packaging within 45 days of delivery. Postage will be refunded to you*.

Please write on the invoice or send us an email with your exchange request to

Oxcloth Australia

23 Alarah Boulevard

Cranbourne West

VICTORIA 3977

AUSTRALIA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

Non-returnable items:

Gift cards

No Proof of purchase 

 

GARMENT CARE

WASHING

Look on the care label to make sure you wash at the right temperature for your garment - generally either a cotton cycle, synthetics cycle, wool cycle or delicate cycle.

Overload your machine and your clothes may come out dirty or even bleached in areas where the detergent hasn't been diluted properly. It's black and white.

Keep light colours and dark colours separate in the wash - then colours can stay the way they were made.

Wash your items inside out to protect fabric surface from the constant friction created during washing (especially important for soft fabrics like moleskin and denim.)

Choose a wash cycle and detergent to suit the most delicate item in the machine to avoid damaging it.

Garments face the most amount of wear and tear during washing so the less you wash the item the longer it will stay looking new. Use 'colour' detergents on all our hand or machine washable garments, unless otherwise stated on the care label, to prevent colour loss and bleaching.

DRYING

Make sure you use the cycle best suited for your garment.

Tumble dry - at a higher temperature for a faster drying time. Be careful as this can shrink clothes that shouldn't be dried this way.

Line dry - hang your garments on the line (the safest way to dry your clothes). Hang them carefully to avoid getting any marks or dents in funny places.

IRONING

First look at the care label. If you don't use the right temperature, you might find half your outfit stuck to the bottom of the iron.

Choose the heat the care label suggests. Usually one, two or three dots.

First iron on part of the garment that doesn't normally show, to ensure the temperature is right. If in doubt it might be better to take to a professional ironing service or dry-cleaners.

CONTACT INFORMATION

Please see contact us.

PAYMENT INFORMATION

ACCEPTED PAYMENT METHODS

Oxcloth Ltd accepts payment using American Express, Visa, Mastercard, Maestro and Paypal..

Website Security

We do not store credit or debit card numbers in our database. To ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled you will see a padlock on your browser and you can click on this to find out information about the SSL digital certificate registration.

Pages requiring you to enter private information are secure. This means that all information entered on our secure pages is encrypted prior to being sent to us. You will know that you are on a secure page when you see a closed padlock icon in the URL address bar.

Currency Options

All product prices on the website are shown in British Pounds Sterling (GBP) however, these can be changed to the currency of your choosing using the currency option next to the checkout cart.

RETURNS & CANCELLATIONS

Please see our Returns Policy.